Before
Agents jump between tabs, phones, and social inboxes.
Omnichannel inbox software
One inbox for every customer conversation.
Bring WhatsApp, live chat, Instagram, Messenger, email, and voice into one AI-powered support workspace.
Queue
128
open conversations
SLA
97%
handled on time
AI
43%
ready to automate
Live chat
WhatsApp
Instagram
MessengerEmail
Voice
After
Every message lands in one priority queue.
Result
Teams reply with context instead of searching for it.
Channels
Connect the channels customers already use.
Lamdesk gives agents one place to manage short chats, long email threads, social DMs, and voice follow-ups.
Website live chat
Capture visitors and continue the conversation later.
WhatsApp support
Handle order questions, COD updates, and follow-ups.
Instagram & Messenger
Reply to social buyers without losing customer history.
Email inbox
Bring long-form support into the same customer view.
Voice calls
Track call context and callback activity with chat history.
More channels
Add Telegram, Outlook, Gmail, Facebook, and more.
Workspace
Everything agents need is already on screen.
The inbox combines channel, customer, team, and AI context in one focused view.
All channels in one queue
Chat, social, email, and calls arrive in one clean workspace.
Context beside every reply
Orders, tags, history, and notes stay attached to the customer.
AI helps before handoff
Summaries, suggested replies, routing, and next steps are ready.
Smart routing
Move conversations by topic, priority, channel, language, or owner.
Team visibility
See who owns each thread, what is waiting, and what is overdue.
Secure customer records
Keep conversation history and internal notes in a shared timeline.
How it works
From message to resolution in one flow.
Lamdesk keeps channel, customer, and team context together so agents do not switch tabs.
01
Message arrives
Any connected channel
02
Lamdesk identifies
Customer, order, and intent
03
AI prepares
Summary, tag, and reply
04
Team resolves
Reply, assign, or automate
Priority queue
LiveWhatsApp2m
Order not delivered
Instagram3m
Need size help
Email4m
Invoice request
Voice5m
Callback booked
AMVIP
Asha Mehta
WhatsApp - order #LD-2408
Where is my package?
It is out for delivery today. I can share the tracking link.
AI suggested reply
Apologize, confirm delivery ETA, and offer tracking link.
Customer context
5
orders
$420
spent
Timeline
Asked on Instagram
Bought via chat
Called support
Agent note
Prefers WhatsApp updates. Shipping issue already tagged.
Built for action
Reply, route, tag, and automate without leaving the inbox.
Track orders
Tag intent
Assign owner
Trigger workflow
Customer history stays connected
Every reply builds the same customer record across channels.
Use cases
Designed for customer-facing teams.
Support, sales, and operations teams use the same inbox but work from views built for their goals.
Ecommerce support
Resolve delivery, return, refund, and product questions from one order-aware inbox.
Order contextReturn routingCart recovery
Sales conversion
Turn high-intent chats and calls into qualified leads with fast follow-up.
Lead captureCallback queuePipeline handoff
Support operations
Give managers a live view of queues, owners, priorities, and service levels.
SLA viewsOwner trackingTeam queues
AI + automation
Let AI prepare the work before agents open the thread.
Summaries, tags, language detection, owner routing, and suggested replies help teams move faster.
01
Detect language
02
Tag topic
03
Prioritize VIP
04
Route owner
05
Draft reply
06
Close loop
Search friendly
Built as a clear product page, not just a brochure.
The page targets the terms buyers actually search when they need one shared inbox for customer support.
Omnichannel customer support inbox
WhatsApp shared team inbox
Live chat and email support software
AI customer service inbox
Social media support inbox
FAQ
Omnichannel inbox questions.
What is an omnichannel inbox?
An omnichannel inbox brings customer conversations from chat, WhatsApp, social media, email, and voice into one shared workspace.
Which channels can Lamdesk inbox connect?
Lamdesk can bring together live chat, WhatsApp, Instagram, Facebook Messenger, email, voice, and other customer channels depending on your setup.
Does Lamdesk show customer context inside the inbox?
Yes. Agents can see conversation history, tags, notes, channel source, ownership, and customer activity beside the active thread.
Can AI help agents reply faster?
Yes. Lamdesk can prepare summaries, suggest replies, detect intent, apply tags, and route conversations to the right team.
Is this useful for ecommerce support teams?
Yes. Ecommerce teams can manage order questions, delivery updates, refunds, product questions, and cart recovery from one inbox.
Ready to see it live?
Bring every customer message into one inbox.
We will map your channels, show the workspace, and help you plan the first automation.